Definition

A place or service where people can get assistance or support, often related to technology or customer service.

Example

If you have any issues with your software, please contact the helpdesk for support.

Conversation

I called the helpdesk yesterday, but no one answered.

That's frustrating! Did you leave a message?

Yeah, I hope they get back to me soon.

They usually do, but it can take a while sometimes.

Synonyms & Antonyms

Root Explanation

Helpdesk → It is formed from "help" (from Old English *helpan*, meaning to assist or aid) and "desk" (from Old French *deske*, meaning a table or writing surface). The term "helpdesk" refers to a designated place or service where assistance is provided.

Memory Tip

Think of a place where you go to get 'help' — that's what a helpdesk is, a desk for assistance.

Visually Confused Words