IPA: /ˈeɪ.dʒən.si/
KK: /ˈeɪdʒənsi/
A business or organization that provides a specific service for others, often acting on their behalf, such as helping people find jobs or providing information.
She found a job through a local employment agency.
Agency → It is formed from "agere" (meaning to do or act) and the suffix "-cy" (indicating a state or condition). The word "agency" refers to the state of acting or the capacity to act.
Think of 'acting' ('agere') to remember that 'agency' means the capacity to act or do something.